Help and FAQs

We’ve compiled answers to the most common questions to make your experience with us as seamless as possible. Whether you’re looking for quick solutions, need guidance, or just want to know more about what we offer, you’re in the right place. If you don’t find what you’re looking for, feel free to reach out to our support team—we’re here to help!

General Questions

Start here for an overview of OneHelix, who we support, and how to begin.

What services does OneHelix provide?

Our platform offers comprehensive solutions for business utilities, including energy, insurance, and connectivity services such as broadband and cyber security. We help businesses find the best rates and manage their utility accounts efficiently.

Who can use your services?

Our services are designed for businesses of all sizes, from startups and small enterprises to large corporations. Whether you’re looking to switch providers, save money, or streamline your utility management, we’ve got you covered.

How do I get started?

Simply start a quote on our website, provide some basic details about your business needs, and we’ll guide you through selecting the best utilities for your business.

Energy and insurance guidance

Electricity Services

Can you help my business find cheaper electricity rates?

Yes, we partner with multiple electricity providers to help you compare rates and plans. Our goal is to find the most cost-effective solution tailored to your energy needs.

What information do I need to compare electricity plans?

You’ll need your current energy usage, a recent bill, and basic details about your business location and size. This helps us recommend the best plans for your needs.

Can you assist with renewable energy options?

Absolutely. We can connect you with providers offering renewable energy plans, including solar and wind power options.

Insurance Services

What types of insurance do you offer?

We provide access to business insurance solutions including liability insurance, commercial insurance, Motor Fleet and Trade, and specialised policies tailored to your industry.

How can I find the right insurance for my business?

By answering a few questions about your operations and risks, we’ll match you with providers and policies that fit your needs. You can compare coverage options and costs clearly.

Do you offer support for filing claims?

While we don’t handle claims directly, we can connect you with your provider’s claims team and offer guidance on the process.

Connectivity Solutions

Find reliable internet, VoIP, cyber security, and bundled service options for your business.

What types of internet services do you provide?

We work with leading providers to offer high-speed broadband, dedicated business lines, VoIP services and hardware, plus cyber security options.

How do I know which internet plan is right for my business?

We analyse your business size, location, and internet usage to recommend plans that meet your speed and reliability requirements.

Can you assist with bundling internet with other services?

Yes. Many providers offer bundled options for internet, phone, and related services. Bundling can save money and simplify billing.

Support and Assistance

Our friendly support team is available Monday to Friday, 9 AM to 5 PM.

Email: hello@onehelix.co.uk
Phone: 0161 507 8757

Get in touch to speak to an expert

If you haven’t found the answer you need, leave your details and one of our friendly team will respond at the earliest convenience. You can also call us directly.